Terms and Conditions
___Minimum deposit of 50% is required upon placement of order, with remainder due at time of pickup or delivery.
___Orders will typically take between 30 and 60 days, unless otherwise specified. Some orders may take up to 90 days.
___I have checked that my order is written correctly and have included all special instructions in the order, including color choice. I understand the1st color listed is the slat color. 2nd color listed is the frame color. 3 + color combinations will be charged a minimum of $25 for each additional color. Some crafters may charge an additional 10%.
___ I understand each crafter uses their own Polylumber and hardware and, as such, style, color, and other characteristics may vary from piece to piece. (Sales Associate Circle One: YES it applies, mix of two Polylumber manufacturers; NO it does not apply, same Polylumber).
___Customer pickup of furniture must be scheduled within 10 days of notification to customer. PLEASE GIVE THE STORE 48 HRS. NOTICE AND BRING YOUR OWN PACKING MATERIALS. Because items must be brought from the warehouse to the store for pickup, customers not picking up furniture on scheduled day will be charged a $10.00 per day storage fee, unless other prior arrangements have been made. This fee will be due at the time furniture IS picked up along with any remaining balance. Estimated delivery dates are estimates and may not occur on or by the date listed.
___$10 local delivery is available upon request within a five (5) mile radius of the store and is curbside only. We offer delivery outside of that radius, at a fee of $2.00 per mile, with a $35.00 minimum. Delivery mileage charges are calculated using MapQuest from our location to yours. Delivery is curbside only, unless other arrangements have been made. Other optional services and fees are: $25.00 placement fee for our drivers to set up the furniture in a designated place. Set up of furniture involving more than 3steps is $50.00. More than 10 steps.. $100.00. Due to the unstable cost of gasoline there may be an additional fuel surcharge. ACG2 will notify you of any such charges prior to delivery. Delivery drivers have the right to not place furniture dependent on their determination of dangerous situations. In that case a refund of placement charges will be reimbursed by way of a company check. Bulk Deliveries, when made available, are made on the date and time determined by ACG2. Estimated delivery dates are estimates and may not occur on or by the date listed.
___All sales are final, except as follows: (1) orders canceled within 15 days of date of sale, subject to a 20% messenger fee. (2) cash & carry items, within 15 days of date of sale, for exchange or credit only and subject to a 20% restocking fee (no sign of abuse or misuse, to be determined at the discretion of ACGII). Check payments must wait 10 days from the date of purchase.
___Weight limits HAVE NOT been determined for our furniture.
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Care of Furniture
Polylumber furniture may be cleaned using non-abrasive soap or cleanser. Microfiber cloths work nicely, though some tougher spots may require use of a high pressure hose (wand setting ONLY - avoid using the stream jet setting as damage to the furniture may occur). Sponges may be used as long as they are non-abrasive. Magic erasers work well on the Polylumber furniture, especially white Polylumber.
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*REMINDER: Always supervise children and pets when using gliders and rocking chairs as fingers, paws and tails could get pinched or otherwise seriously injured. Never stand on rockers or gliders as weight shifts do occur and may cause injury. It is dangerous to stand on furniture!
** NOTE: Swivel gliders and benches must be placed on a level surface. Failure to do so could result in tipping, which could cause serious injury.
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I have read, understand, and accept the above terms and conditions:
Customer Signature: _______________________________________Date:___________________________
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We hope that you will take the time to sit back, relax, and enjoy your wonderful furniture.
Thank you for giving us the opportunity to make it available to you.
We know that, with minimal care, you will enjoy your furniture for years to come. Serving your outdoor furniture needs is indeed our pleasure! Again, Thank you!